Grandiose, a fast-growing premium supermarket chain in the UAE, needed to mobilise a large, multi-skilled retail team quickly while maintaining attendance, productivity, KPI control and store execution standards.

93merchandisers deployed

30+stores covered

96%on-time attendance achieved

Retail staffing operating modelFast mobilisation with daily visibility and KPI control

3-month rollout

MobiliseSource, onboard and deploy retail teams quickly across expanding store locations.

EnableTrain for merchandising, service, selling and ecommerce packing workflows.

TrackUse 1Channel to monitor shifts, productivity, attendance and store actions.

ImproveTurn daily execution data into attendance, productivity and service KPI control.

Client requirements

Rapid store expansion meant teams had to be deployed in weeks, not months. Staff needed to handle merchandising, customer service, selling and ecommerce packing, while many store locations created attendance challenges because they were far from metro stations.

Fast mobilisation

Grandiose needed a partner that could source, onboard and deploy a large team across multiple stores without stretching store managers.

Multi-skilled execution

The role required agility across shelf management, customer service and high-volume ecommerce packing support.

Channelplay approach

Channelplay deployed a dedicated team enabled by the 1Channel app as the technology backbone for real-time visibility on shifts, productivity, stock, store KPIs and execution quality. The model gave managers complete client visibility into attendance, output, field actions and issue resolution across 30+ stores.

The team was fully tech-enabled, with dashboards giving the client visibility into shifts, productivity, attendance, store-level KPI delivery and daily execution discipline.

96%on-time attendance achieved across covered stores

95%productivity accuracy through structured tracking

85%client NPS, supporting preferred-partner status

Results and impact

Within three months, Channelplay deployed 93 merchandisers across 30+ stores. The programme achieved 96% on-time attendance, 95% productivity accuracy, only 2% unauthorised absence and an 85% client NPS, leading to preferred-partner status.

The result was a flexible operating model that matched Grandiose’s growth pace while protecting execution quality, accountability and KPI delivery across premium food and grocery retail.

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Need to mobilise a retail team quickly without losing control?